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Privacy Policy
Let's Keep Everything Private...
Last updated: January 23, 2026
CHARG3D LLC (trading as CHARG3D.)(“we,” “us,” or “our”) is a company registered in the United Arab Emirates (SHAMS). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
By using our website or purchasing from us, you agree to the practices described in this policy.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The revised Privacy Policy will be posted on our website with an updated “Last updated” date.
2. Information We Collect
We collect personal information to provide our services and fulfil orders. The types of information we collect depend on how you interact with us.
a) Information You Provide Directly
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Name, billing and shipping address, email, phone number
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Payment information (processed securely via our payment partners)
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Account information, if you create an account (username, password, security questions)
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Customer support information (messages you send to us)
b) Information We Collect Automatically
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Device and browser information, IP address, network information
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Usage data, such as pages visited, clicks, and interaction with our site
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Cookies and similar technologies for site functionality, analytics, and marketing
c) Information from Third Parties
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Payment processors and fulfilment partners (e.g., Shopify, Fastway, DHL, QuipUp, PayPal, Stripe, Google Ads, Meta)
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Advertising and analytics partners to improve services and marketing
3. How We Use Your Information
We use personal information for the following purposes:
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Order fulfilment: Process payments, ship products, handle returns and exchanges, and communicate about orders.
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Customer support: Respond to inquiries and improve our services.
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Marketing and promotions: With your consent, send emails about new products, offers, and promotions.
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Security and fraud prevention: Protect our services and users, prevent fraud, and ensure website security.
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Compliance: Meet legal and regulatory obligations.
4. GDPR Compliance (EEA Customers)
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the GDPR. This includes:
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Lawful bases: performance of contract, legitimate interest, consent, or legal obligations.
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Data transfers outside the EEA (to the UAE) are protected using recognised safeguards, such as Standard Contractual Clauses.
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Your rights: access, correction, deletion, restriction of processing, and objection to certain processing activities.
You can exercise these rights by contacting us at info@charg3d.com.
5. Cookies
We use cookies and similar technologies to:
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Ensure website functionality
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Remember your preferences
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Improve and analyse site performance
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Provide targeted advertising
You can manage or block cookies via your browser settings. Please note that blocking cookies may affect the functionality of the site.
For more details about cookies, visit www.allaboutcookies.org.
6. Sharing Your Information
We may share your personal information with:
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Service providers (e.g., Shopify, Fastway, QuipUp, Stripe, DHL, Stripe, PayPal, Meta, Google Ads) for order fulfilment, payments, analytics, and customer support
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Business partners for marketing purposes (with your consent)
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Legal authorities, if required by law, to protect our rights, or to respond to lawful requests
We do not sell or trade personal information.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before interacting with them.
8. Security and Retention
We implement reasonable security measures to protect your information. However, no system is completely secure.
We retain your personal information only as long as necessary to provide services, fulfill orders, meet legal obligations, or resolve disputes.
9. Children
Our services are not intended for children under 16, and we do not knowingly collect their information.
10. Contact Us
For questions, complaints, or to exercise your privacy rights, please contact us:
📍Sharjah Media City, Sharjah, UAE